Refunds and Shipping Policy
Last Updated: 5 November 2026
INTRODUCTION
At Sportron & Swissgarde, we take pride in the quality and standards of our products and are committed to providing our customers with a positive shopping experience.
The Sportron & Swissgarde website (www.sportron.co.za) is owned and operated by Pres Les (Pty) Ltd ("Pres Les").
We understand that occasionally issues may arise with an order. This Refunds and Shipping Policy outlines the procedures for returning products, requesting exchanges or refunds, and arranging delivery.
RETURN AND EXCHANGE POLICY
If you receive a damaged, defective or incorrect Sportron or Swissgarde product, please contact our Customer Care team as soon as possible.
Where possible, we request that any visible damage, incorrect products or delivery discrepancies be reported within 5 calendar days of receiving your order to allow us to investigate and resolve the matter promptly.
To facilitate a return or exchange, customers should:
- Retain the product in its original container or packaging.
- Provide proof of purchase or an order number.
- Ensure that the product has been stored and used according to the label instructions, where applicable.
- Refrain from repackaging or altering the product.
Due to the nature of our health supplements, we do not generally accept returns of opened or used products for change-of-mind reasons, except where required by applicable law.
Customers may request an exchange, replacement or refund for products that are defective, damaged or otherwise do not comply with applicable consumer protection legislation.
Nothing in this policy limits or excludes any rights customers may have under the Consumer Protection Act, 2008, or other applicable South African legislation.
EXCHANGE PROCEDURE
To request an exchange, please contact our Customer Care team and provide:
- The product details and reason for the exchange.
- Proof of purchase or the order number.
- Photographs of the product or packaging, where relevant.
- The product in its original packaging, where reasonably possible.
Our Customer Care team will assess the request and advise on the next steps, including any collection or return arrangements.
Exchanges are subject to product availability. Where an exchange is not possible, an appropriate alternative remedy will be offered in accordance with applicable consumer protection legislation.
Pres Les (Pty) Ltd reserves the right to investigate repeated return requests to prevent misuse of the returns process, without limiting customers' statutory rights.
REFUND PROCEDURE
To request a refund, please contact our Customer Care team and provide:
- The product details and reason for the refund.
- Proof of purchase or the order number.
- Proof of payment, where required.
- A bank confirmation letter not older than 3 months, where an EFT refund is required.
Once the refund has been approved and any necessary product assessment has been completed, refunds will be processed within 7 working days.
Refunds will generally be made via Electronic Funds Transfer (EFT) to a verified bank account.
Please note that the time taken for funds to reflect in your account may depend on your banking institution.
Where a product is returned due to a verified defect, damage or an incorrect item supplied, reasonable return or collection costs will be covered by Pres Les (Pty) Ltd in accordance with applicable law.
SHIPPING AND DELIVERY POLICY
We aim to ensure that all Sportron and Swissgarde orders are processed and delivered accurately and efficiently.
To facilitate delivery, customers must provide complete and accurate delivery information, including:
- Recipient's full name.
- Correct physical delivery address.
- Contact telephone number.
- Any additional information required to assist the courier.
Orders are delivered using third-party courier services.
Delivery times may vary depending on the delivery location, product availability and courier schedules.
Customers will be informed of any applicable delivery charges during the checkout process.
Pres Les (Pty) Ltd cannot be held responsible for delivery delays or additional costs arising directly from incorrect or incomplete delivery information supplied by the customer, subject to applicable consumer protection legislation.
If your order is delayed, damaged in transit or not received, please contact our Customer Care team for assistance.
ORDER CANCELLATIONS
Customers wishing to cancel an order should contact our Customer Care team as soon as possible.
Where an order has not yet been dispatched, cancellation requests will be assessed and processed in accordance with the applicable order status and South African consumer protection legislation.
If an order has already been dispatched, the customer may be required to follow the applicable returns procedure.
Any statutory cancellation or cooling-off rights remain unaffected by this policy.
CONTACT US
For assistance with returns, exchanges, refunds, order cancellations or deliveries, please contact:
Sportron & Swissgarde Customer Care
Operated by: Pres Les (Pty) Ltd
Email: [email protected]
Telephone: 0860 773 753
Website: www.sportron.co.za
Our Customer Care team is committed to assisting you and resolving any concerns as efficiently as possible.
POLICY UPDATES
Pres Les (Pty) Ltd reserves the right to update this Refunds and Shipping Policy from time to time to reflect operational changes, legal requirements or improvements to our services.
The latest version will be published on the Sportron & Swissgarde website.
By purchasing products through the website, you acknowledge that you have had the opportunity to review this policy. Your statutory consumer rights remain unaffected.